Policies & Returns

Southern Missouri Resources Inc. dba MuleRiderTack.com

Statement Charges: Note: Your credit card statement will show payed to Southern Missouri Resources, Inc.

This is our corporate name.

Polices: Returns & Exchanges:
 
Custom made items and items made one at a time are 100 per-cent non-returnable, non-exchangeable and non-refundable.
Placing a custom made order by phone or through the Internet constitutes your implied agreement
that you understand your purchase is non-returnable, non-exchangeable and non-refundable for any reason.

 

Items other than custom made items may be returned within 5 days of receiving your order.
A Return of Merchandise Authorization Number (RMA#) is required. Call 1-800-273-3624 to obtain your Return
of Merchandise Authorization Number, (RMA #). Items returned without an RMA# are not authorized for refund or
replacement. Shipping charges are non-refundable. You must pay for return shipping.
All returns must include the original packing material. Items must be in new condition and unused.
Please allow a minimum of 20 days for processing. The Shipping charges you originally paid are non-refundable.
A 10% re-stocking fee applies to all returns. You may want to insure your return & send it so it
can be tracked; we cannot be responsible for lost or misdirected returns. We issue all refunds by company check
unless otherwise specified.

 

Order Cancellations:
 
Orders may be canceled within 3 days of being placed and only if the order has not been shipped.
Custom items may be canceled within 3 days of placing an order if custom work has not begun. Orders canceled after
your payment has settled are subject to a 3.75% transaction fee. This is the fee a merchant has to pay if a transaction
has settled our account as is then refunded. Call 1-800-273-3624 to cancel an order.Price Quotes: Verbal price quotes
and discussions are non-binding. Only written price quotes that have been signed and dated by MuleRiderTack.com &
the purchaser will be honored and only for five days from the date of signing. If an item is out of stock you will be
notified regarding the approximate wait time. All orders are to be paid in full upon ordering. If you would like to know
the availability of an item or the wait time for a specific custom made item please contact us before ordering.
Prices are subject to change without notice.
 
IMPORTANT SHIPPING NOTICE:
 
IF THE SHIP TO ADDRESS IS DIFFERENT THAN THE BILL TO ADDRESS CALL 1-800-273-3624 to confirm that
you placed this order. WE ALSO REQUIRE THE NAME of the person that lives at an address different than the bill to
address.These requirements help to protect our customers from credit card fraud. ORDERS MAY BE DELAYED
OR BE CANCELLED WITHOUT THESE TELEPHONE VERIFICATIONS.

 

Liability DIsclosure, Warranty's:

Our products are made using a variety of different weight and types of leathers, various plastics, canvas,
metals, nylons, bear cloth aka iron cloth aka denier nylon, woods, brass, stainless steel, webbing and other
materials. Producing our items involves a variety of manufacturing techniques including but not limited to
stitching, gluing, riveting, molding, pressing etc. Leather products and other products can fail.  A variety of
situations may cause a product to fail including but not limited to abuse of the item, lack of customer care,
the elements, damage caused by equine, rodents, stitching wear, salt, feces, urine, dirt, rain, sun, lack of proper
leather care, worn hardware, broken pieces, equine stress on products, trees, rocks, equine accidents, wrecks etc.
It is the customer or end user of our products sole responsibility to thoroughly inspect the product(s) they are using
before each and every use. Southwest Mountain Mule, Southern Missori Mule, Southern Missouri Mule Outfitter & Equine Supply,
SoMoMule.com, MuleRiderTack.com, Southern Missouri Resources, Inc. does not accept any
responsibility for the use,misuse, management or supervision of any of our products. By purchasing, using,
supervising any of our products the purchaser and or user of any of our products accepts complete and total responsibility.
 
We use the latest security technology by creating an encrypted link between web server and browser. 
This encryption means that the data cryptographically encoded during a session is at one of the highest levels currently available. 
SoMoMule.com does not store credit card information.